Digital Banking

Q: How do I set up automatic transfers?

A: Click on the “Transfers” widget, select the account the transfer will come from, and the account it will go to, then type the amount of the transfer. Enter the rest of the relevant information such as the beginning date frequency and end date. Confirm the transfer and you’ll receive confirmation that it was successful.

Q: Can I transfer funds to another Acadia FCU member from my account?

A: You sure can! You will have to set up that member in your transfer options. Click “Transfer to Another Acadia FCU Member.” Once you enter their name, account number, and share ID and select “Save Account for Future Use,” you will be able to transfer funds now – and in the future – without needing to re-enter the information. If it’s a one-time transfer, simply do not “Save Account for Future Use.”

Q: Can I send sensitive information using the Message Center within Acadia’s Digital Banking?

A: Yes, you certainly can. This secure channel makes it one of the best ways to send any questions or documents that include sensitive, personal information.

Read this article to learn how it works!

Q: Can Acadia text me if there is suspicious activity on my account?

A: Yes – if you enroll for texted fraud alerts, you will receive a text from our offsite fraud center to approve or deny a suspicious charge. Sometimes, these transactions are actually legitimate and your debit card gets blocked when it doesn’t really need to be.

Learn more about this service here.

Q: Can I unlock my own account after getting locked out due to multiple failed login attempts?

A: Yes, you have the ability to unlock yourself after hours, without the help of an Acadia FCU staff member. Our Digital Banking is meant to be self-service, for those who prefer a hands-on approach! Clicking either “forgot username” or “forgot password” will offer guided steps and two-factor authentication to allow for a member-controlled unlock, even after you’ve failed all five attempts to log in.

Please keep in mind that the information needed to authenticate your account needs to match exactly what Acadia FCU has on file for you. For example, using a different email address, zip code VS zip code +4, or a typo on file with your email address could cause your account authentication to fail. Please confirm your account information with us if you have any issues unlocking your account.

Q: How can I update my account contact information on file?

A: We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!

Q: Can I rename an account?

A: All account nicknames and colors are customizable with this upgrade by going to “settings” and then “accounts.” Changing the account name and color code makes it super-easy to quickly identify accounts, especially for anyone who has multiple primary or joint accounts.

On a desktop PC or if you’re using a browser on a mobile device, simply select the account name you want to change, then click the pencil to the right of the name. Change the name and/or color, then select “Save.”

From the AcadiaGO mobile app, click “more” in the lower right corner, then select “others” from bottom of the menu, then choose “settings.” Click “accounts,” then select the account you want to change, and click the pencil to the right of the name to make the changes. Don’t forget to click “save” in the upper right corner.

Q: If I am the joint owner on an account, do I need my own username and password to access Digital Banking?

A: If you are a joint owner on an account, you can log in with your own username and password, separate from the primary account owner’s log in credentials. Register using your own SSN and email and you will have access to all accounts your Social Security Number (SSN) or Employer Identification Number (EIN) are associated with. If you don’t see an account that you’re on and would like to, don’t hesitate to contact us. If you are the primary owner of the account, your name will appear at the top of your monthly statement, and any joint owner will be listed at the top of the “Statement Detail” section.

Q: How can I update my account contact information on file?

A: We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!