Acadia Smart Card

We highly recommend you keep your account information up-to-date. You may do this in a variety of ways. Call us at 1-855-692-22345; use our Secure Message Center within digital banking; click Live Support in the bottom right corner of this page; OR, or you may do it yourself. In order to make these account changes yourself, visit this page with step-by-step instructions. It’s quite easy!

Some call it Home Banking, others call it Online Banking, but in 2021, we evolved our online platform into a multi-faceted, feature-rich experience that puts YOU in control. We are proud to offer Digital Banking and you can learn all you need to know right here!

It’s super-easy! Just take the time to read each screen as you make your way through – follow the steps. You may also take the guided step-by-step registration tour right here, just to see what it’s all about before you begin. If you have trouble, please contact us by clicking the Live Support bubble in the lower right corner of this screen or by calling 1-855-692-2234. We’re happy to help in any way we can!

If you are a joint owner on an account, you can log in with your own username and password, separate from the primary account owner’s log in credentials. Register using your own SSN and email and you will have access to all accounts your Social Security Number (SSN) or Employer Identification Number (EIN) are associated with. If you don’t see an account that you’re on and would like to, don’t hesitate to contact us.

Yes, you have the ability to unlock yourself after hours, without the help of an Acadia FCU staff member. Our Digital Banking is meant to be self-service, for those who prefer a hands-on approach! Clicking either “forgot username” or “forgot password” will offer guided steps and two-factor authentication to allow for a member-controlled unlock, even after you’ve failed all five attempts to log in.

Please keep in mind that the information needed to authenticate your account needs to match exactly what Acadia FCU has on file for you. For example, using a different email address, zip code VS zip code +4, or a typo on file with your email address could cause your account authentication to fail. Please confirm your account information with us if you have any issues unlocking your account.

Acadia FCU members can opt-in to “Credit Score,” a comprehensive credit score program, powered by Savvy Money, offered for FREE! You can now closely monitor credit activity using without negatively affecting your score and stay on top of your credit. You’ll learn about what’s impacting your credit score and how you can improve it. Furthermore, “Credit Score” will alert you of any major changes or suspicious activity on your credit report. Find out everything you need to know about “Credit Score” in this article.

Yes – if you enroll for texted fraud alerts, you will receive a text from our offsite fraud center to approve or deny a suspicious charge. Sometimes, these transactions are actually legitimate and your debit card gets blocked when it doesn’t really need to be. Learn more about this service here.

Acadia Smart Card can be activated within our mobile app, AcadiaGO. You can read the full article or see these quick steps to turn it on:

How to Get Started

Acadia Smart Card can only be used by AcadiaGO mobile app users. From your AcadiaGO app, follow these steps:

• Tap “More” in the bottom navigation menu
• Tap “Accounts”
• Tap “Smart Card”
• Follow the steps to download the Smart Card app

Once you have Acadia Smart Card set up on your device, you can access your card controls anytime by navigating to Smart Card using the same steps listed above.

Note: You will see the Acadia Smart Card app icon on the home screen of your device, but you may continue to access the app via the AcadiaGO menu. 

If your device is set to automatically update, it should happen seamlessly. If auto-updates are not enabled on your device, you will need to manually update the app.

How can I update to the latest app?
Once a new version is released, you may follow these steps:

For any Android device:
1) Open the Google Play Store
2) Tap the three horizontal lines in the upper-left corner of the screen
3) Tap “Settings”
4) Tap “auto-update apps”
5) A pop-up window will ask you to select the your auto-update preference, then select done.

If you do not want to have automatic updates, but need to manually update the application, you would need to:
1) Open the Google Play Store on the Android device
2) Tap the three horizontal lines in the upper-left corner of the screen
3) Tap “My Apps & Games”
4) You can update all their apps or tap our application to start the update

For any iOS device:
1) Open the “Settings” app on your iOS device
2) Tap on “App Store”
3) Toggle on “App Updates” to turn on automatic app updates

If you do not want to have automatic updates, but need to manually update the application, you would need to:
1) Open the “App Store” on the iOS device
2) Tap your user profile icon in the upper right corner
3) Scroll down to “Available Updates”
4) Tap “Update” next to our application to update only our app or tap “Update All” to update all of your applications

We’re sorry if the chat bubble gets in your way sometimes, but you can actually move it. Just tap and drag to a new location on your screen. You can’t shut it off, but moving it to a new spot should help.